REFUND POLICY

At KuhaanStudios, customer satisfaction is our top priority. We strive to ensure that our products meet your expectations. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refunds

Products must be returned in their original condition, unused, and with all tags and packaging intact.

Requests for refunds must be made within 14 days of the delivery date.

Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.

How to Request a Refund

1. Initiate a Return: Contact our customer service team at support@kuhaanstudios.com to initiate a return. Please provide your order number, reason for the return, and any supporting images if the product is damaged or defective.

2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the product.

3. Packaging and Shipping: Securely package the product in its original packaging. Include the Return Authorization Number (RAN) and a copy of the original invoice. Ship the product to the address provided in the return instructions. Please use a trackable shipping method to ensure the safe return of the product.

Refund Process

Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. 

Approval: If the return is approved, we will process your refund. You will receive an email notification confirming the approval and the amount refunded.Refund Method: Refunds will be processed to the original method of payment. It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items

Gift cards

Custom or personalized products

Items marked as final sale or clearance

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at kuhaanstudios@gmail.com. We will arrange for a replacement or a full refund, including any shipping charges incurred.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.

Shipping Costs for Returns

Domestic Returns: Customers are responsible for the return shipping costs unless the product is damaged or defective.

International Returns: Customers are responsible for all return shipping costs, including customs duties and taxes.

Contact Us

If you have any questions or need further assistance, please contact us at kuhaanstudios@gmail.com.. Our customer service team is here to help.

Thank you for shopping with KuhaanStudios. We appreciate your business and look forward to serving you again.